|Who are we:||Easynet is one of the
original Australian Internet Service providers (ISP). ISPs come and go,
but we remain here for the long haul. We realise that the way to succeed is
to live up to our name and make all aspects of the Net Easy for
Large corporate customers get good support from large ISPs and Telcos. Small companies and individuals do not. If you are a small business or a home customer, you are much better off with a smaller ISP that has staff who remember you and your various needs and problems, and can respond to them quickly. This is Easynet.
When you try out some of our services you will see for yourself why we have never had a complaint against us with the government regulatory body set up to protect the public. (The Telecommunications Industry Ombudsman)
We have head offices in Sydney Australia, and engineers in Sydney, Melbourne and Brisbane and affiliate engineers in other countries. For your protection we are a full Proprietary Limited Company, not just a business.
Our focus is to offer all customers extremely fast, full featured Internet connection, of a standard normally only available under private contract to large corporations, or at premium prices.
|Our guarantee:||If you have changed
plans or closed a service that results in us having inadvertently overcharged you we
place money back into your credit card account on line, or send a cheque
immediately we become aware, no waiting even a single day. The horror
stories you hear about many ISPs making you wait weeks or many months to
get your money back does not happen with us. It would waste your time
and ours for no good reason.
We are confident you will never have a bad word to say about us and will always be recommending us to your friends.
|Industry bodies you can complain to about ISPs:||The one that has the most
teeth and can act on your behalf, rule in your favor, and fine ISPs
severely is the TIO. However it will only get involved after you have
given your ISP reasonable opportunity to resolve the problem. If you
have services with an ISP and they are not doing the right thing, or have
draconian invoicing practices or terms, complain to the TIO to get
satisfaction, and then move your business to us.
|Where are we:||Our servers are in an
ISP housing center at Glebe in Sydney. A large percentage of Australian
ISPs have moved their servers into this part of Sydney. What this gives us is:
Our main office is in Mona Vale a Sydney Northern Beach suburbs. Since early 2003, we have run a distributed work force with staff and contractors working remotely.
|Other things you will like about us:||We give some of our
customers a great e-mail address
in the format email@example.com
It's "easy" for your contacts remember.
Pricing is tailored to your specific requirements.
Flexible payment options. We accept VISA, MasterCard, AMEX, Diners, or direct deposits to our bank (cash or electronic).
We provide all types of training course and send our personal trainers to your home or office so you can learn fast.
Spam and Junk Mail is blocked in our mail server using a commercial grade mail server. FREE for all email customers.
Everything for small business; web page creation, shopping carts, databases, Virtual Web Hosting, Domain Name worldwide registration etc.
Professional technical support, with fully trained graduate electronics engineers and computer scientists.
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