Broadband ADSL (Residential) Broadband is evolving all the time. Your broadband link can be set to operate at 256K, 512K, 1500K, or 8000K or even higher. At the higher speeds the limiting factor is speed of the link at the server where web pages and downloads are coming from, and the overall performance of Australia's trunk backbone internet network. Until the federal government invests more in Australia's trunk internet infrastructure you will not see much difference in speed between a 1500k and an 8000k connection.

What has recently changed is the introduction of "Off Peak" broadband plans. For the a given price per month these typically offer 3 times as much data download. (Or said the other way around, provided you can plan some of your internet usage after midnight or in the morning before mid-day, you can get away with a much lower priced plan. Even if you only use the net midday to midnight (ie peak times) then the "Off Peak" plan price is about the same as standard plans, and any off peak usage you achieve is a bonus.

With any unlimited shaped plan if you go over hours during a month, then the connection slows to 64KB (about twice the speed of dial up, but much slower than broadband) for the remainder of your month. (Months run from the anniversary of your plan activation) Other than three times the data the other big bonus of Off Peak plans is that the two halves of the day are calculated separately, so if you run out of data in one half of the day, you still have full speed in the other half of the day (unless you go over that limit as well)

OnPeak/OffPeak Plan Total included data Peak Data
(12:00 to 23:59:59)
/ Off Peak Data
(0:00 to 11:59:59)
Price /mth 
inc GST
Join
Now
256Kbps/64Kbps        
Unlimited Shaped 0.5Gb/2Gb 2.5Gb 0.5Gb/2Gb $39.95 Order Form
Unlimited Shaped 1Gb/4Gb 5Gb 1Gb/4Gb $46.00 Order Form
Unlimited Shaped 3Gb/7Gb 10Gb 3Gb/7Gb $49.00 Order Form
Unlimited Shaped 5Gb/10Gb 15Gb 5Gb/10Gb $54.00 Order Form
Unlimited Shaped 10Gb/20Gb 30Gb 10Gb/20Gb $59.00 Order Form
Unlimited Shaped 20Gb/30Gb 50Gb 20Gb/30Gb $65.00 Order Form
512Kbps/128Kbps        
Unlimited Shaped 1Gb/4Gb 5Gb 1Gb/4Gb $54.00 Order Form
Unlimited Shaped 5Gb/10Gb 15Gb 5Gb/10Gb $59.00 Order Form
Unlimited Shaped 10Gb/20Gb 30Gb 10Gb/20Gb $74.00 Order Form
Unlimited Shaped 15Gb/25Gb 40Gb 15Gb/25Gb $79.00 Order Form
Unlimited Shaped 30Gb/30Gb 60Gb 30Gb/30Gb $95.00 Order Form
Unlimited Shaped 40Gb/40Gb 80Gb 40Gb/40Gb $104.00 Order Form
1.5Mbps/256kbps        
Unlimited Shaped 5Gb/10Gb 15Gb 5Gb/10Gb $74.00 Order Form
Unlimited Shaped 10Gb/20Gb 30Gb 10Gb/20Gb $84.00 Order Form
Unlimited Shaped 15Gb/25Gb 40Gb 15Gb/25Gb $94.00 Order Form
Unlimited Shaped 30Gb/30Gb 60Gb 30Gb/30Gb $119.00 Order Form
Unlimited Shaped 40Gb/40Gb 80Gb 40Gb/40Gb $139.00 Order Form
8Mbps/384Kbps        
Unlimited Shaped 5Gb/10Gb 15Gb 5Gb/10Gb $98.00 Order Form
Unlimited Shaped 10Gb/20Gb 30Gb 10Gb/20Gb $104.00 Order Form
Unlimited Shaped 15Gb/25Gb 40Gb 15Gb/25Gb $109.00 Order Form
Unlimited Shaped 30Gb/30Gb 60Gb 30Gb/30Gb $144.00 Order Form
Unlimited Shaped 40Gb/40Gb 80Gb 40Gb/40Gb $168.00 Order Form
512Kbps/512Kbps (For servers)        
Unlimited Shaped 10Gb/20Gb 30Gb 10Gb/20Gb $99.00 Order Form
Unlimited Shaped 15Gb/25Gb 40Gb 15Gb/25Gb $109.00 Order Form
Unlimited Shaped 30Gb/30Gb 60Gb 30Gb/30Gb $139.00 Order Form
Unlimited Shaped 40Gb/40Gb 80Gb 40Gb/40Gb $159.00 Order Form
Optional Child email account - - $6.60 Call
Optional static IP - - $3/30 Call

Old Plans
 are still available:
Price /mth 
inc GST
Data 
included /month
Additional 
MB inc GST
Join
Now
Easy 256 Composite
(100MB, then 15c/MB to
cap of $20, then free to
2GB, then Shaped)
$34.95 100MB/
(100MB - 200MB
200MB - 2GB
Unlimited)
20c/MB to 
a maximum
of $20.00
Order Form
Easy256 Usage 500MB $34.95 500MB 15c/MB Order Form
Easy256 Usage 1GB $39.95 1GB 15c/MB Order Form
Easy256 Usage 3GB $43.95 3GB 15c/MB Order Form
Easy256 Usage 5GB $46.95 5GB 15c/MB Order Form
         
Easy256 Unlimited 500MB Shaped $39.95 Unlimited
( Shape >0.5GB)
NA Order Form
Easy256 Unlimited 1GB Shaped $43.95 Unlimited
( Shaped >1GB)
NA Order Form
Easy256 Unlimited 3GB Shaped $46.95 Unlimited
( Shaped >3GB)
NA Order Form
Easy256 Unlimited 5GB Shaped $49.95 Unlimited
( Shaped >5GB)
NA Order Form
Easy256 Unlimited 10GB Shaped $53.95 Unlimited
( Shaped >10GB)
NA Order Form
Easy256 Unlimited 20GB Shaped $58.95 Unlimited
( Shaped >20GB)
NA Order Form
Easy256 Unlimited 30GB Shaped $64.95 Unlimited
( Shaped >30GB)
NA Order Form
         
Easy512 Usage 1.5G $51.95 1.5GB 15c/MB Order Form
Easy512 Usage 5GB $56.95 5GB 15c/MB Order Form
Easy512 Usage 10GB $66.95 10GB 15c/MB Order Form
Easy512 Usage 15GB $74.95 15GB 15c/MB Order Form
         
Easy512 Unlimited 1.5GB Shaped $54.95 Unlimited
( Shaped >1.5GB)
NA Order Form
Easy512 Unlimited 5GB Shaped $59.95 Unlimited
( Shaped >5GB)
NA Order Form
Easy512 Unlimited 10GB Shaped $69.95 Unlimited
( Shaped >10GB)
NA Order Form
Easy512 Unlimited 15GB Shaped $79.95 Unlimited
( Shaped >15GB)
NA Order Form
Easy512 Unlimited 30GB Shaped $92.95 Unlimited
( Shaped >30GB)
NA Order Form
Easy512 Unlimited 50GB Shaped $99.95 Unlimited
( Shaped >30GB)
NA Order Form
          
Easy1500 Usage 2GB $66.95 2GB 15c/MB Order Form
Easy1500 Usage 5GB $74.95 5GB 15c/MB Order Form
Easy1500 Usage 15GB $84.95 15GB 15c/MB Order Form
Easy1500 Usage 20GB $104.95 20GB 15c/MB Order Form
         
Easy1500 Unlimited 5GBShaped $69.95 Unlimited
( Shaped >5GB)
NA Order Form
Easy1500 Unlimited 10GB Shaped $79.95 Unlimited
( Shaped >10GB)
NA Order Form
Easy1500 Unlimited 15GB Shaped $89.95 Unlimited
( Shaped >15GB)
NA Order Form
Easy1500 Unlimited 25GB Shaped $109.95 Unlimited
( Shaped >25GB)
NA Order Form
Easy1500 Unlimited 50GB Shaped $129.95 Unlimited
( Shaped >50GB)
NA Order Form
         
Easy8000 Unlimited 5GB Shaped $84.95 Unlimited
( Shaped >5GB)
NA Order Form
Easy8000 Unlimited 10GB Shaped $89.95 Unlimited
( Shaped >10GB)
NA Order Form
Easy8000 Unlimited 15GB Shaped $99.95 Unlimited
( Shaped >15GB)
NA Order Form
Easy8000 Unlimited 25GB Shaped $124.95 Unlimited
( Shaped >25GB)
NA Order Form
Easy8000 Unlimited 50GB Shaped $149.95 Unlimited
( Shaped >50GB)
NA Order Form
Easy8000 Unlimited 60GBShaped $164.95 Unlimited
( Shaped >60GB)
NA Order Form


Easynet domestic broadband good news:

  • Set-up costs are on special. (Easynet setup fee special at $0, plus Telstra fee to rewire your phone line for ADSL at the local exchange $119 or if changing an existing broadband connection over to Easynet as the provider, then in most cases the set-up fee is reduced to $66
  • Plus if you don't already have them, we have very low prices on Broadband modems, phone line filters and home/office networking hardware. We can also quote competitive prices to do additional work at your premises, such as networking multiple computers, setting up firewalls and virus protection etc. Click here for examples.
  • Our broadband is available Australia-wide, wherever broadband works.
  • There is No contract period, just pay monthly in advance. (Note if you terminate within six months of connection $77 is payable as the cost of initial set-up is subsidised) The month already invoiced and running  at the time you request service closure, must be paid for. There are no other termination fees, penalties, or additional months of connection to pay for). (You are not stuck in the two year contract that most ISPs impose!)
  • All services include a whopping 25MB of personal storage on our servers free, for web pages, uncollected email, web mail, and anything else you want to store. 
  • If you are an existing Easynet customer you keep your current dial-up email address.
  • Your user@easy.com.au email address is easy for friends to remember and can be accessed using email programs (eg Outlook Express) and/or via web-mail from anywhere in the world.
  • If you need to change plans, at the same link speed, the processing cost is $33
  • If to need to change speed and plan at the same time the cost is $88
  • Flexible monthly payment options include: Direct deposit (cash or bank transfer), cheques, money orders, or automatic or manual processing of Bankcard, Visa, MasterCard, Diners, and AMEX. All payment methods are equal - there are no additional processing fees for any of them! Each month is invoiced monthly in advance.
  • If you choose a usage based plan then you are charged excess only for what you have actually used. (The excess is not rounded upward in blocks)
  • Child accounts are economical subsidiary accounts, billed to your main account, to provide extra mail boxes, web storage space, web sites for multiple domains, etc. They operate through the same broadband connection.
  • There are no session time-outs. Stay on as long as you like.
  • In the members area of our web site www.easy.com.au you can review all your invoices and payments, change credit card details, passwords etc, all on secure encrypted web pages.
  • You can also review your MB usage and other ADSL information on line as well at http://myaccount.easy.net.au
  • Easynet offers the highest grade of technical support. Most of our phone staff, personal trainers and staff sent to sites, are graduate electronic engineers or computer scientists and are good problem solvers. Support is available 24hrs a day (via pager out of hours)
  • Our @easy.com.au email boxes include commercial grade junk mail detection and removal FREE (Worth $150/month/mailbox). This removes over 95% of all junk mail you would otherwise receive. You can of course add additional spam removal software and rules in your own computer if you wish. (Virus removal is your responsibility)
  • You can associate domains with your account. (Domain purchase and hosting is low cost)
  • You can optionally order static IPs if you are running servers and require them .

Additional Terms:

  • Who to call with problems
    - If having problems with your normal phone service contact your telephone carrier (be sure to tell them Broadband is connected, so they don't accidentally disconnect it).
    - If your normal phone is OK but broadband is faulty or intermittent, contact us (Easynet) first and we will investigate. For broadband, if  you contact your telephone company first, without us instructing you to do so, your telephone company will charge us a $100 fee to pass the enquiry back to us. We then have to pass on this fee to you, on top of any charges for working on your problem.
  • With a usage based plans if you go beyond the included data limit, you are charged at 15c/MB for the excess.
  • For peace of mind we recommend shaped plans, which have no excess data fees and have unlimited data. However for data beyond the included amount, throughput may be slowed to 64/64KB. For OnPeak/OffPeak plans the data limits for each half of the day are calculated separately, and only the one(s) you are over limit in are slowed.
  • Your invoices are in calendar months, in advance. The first month invoice is reduced to the pro-rata portion of month remaining, rather than invoicing the full month. Your initial invoices will be a part month for connection, plus the Telsta exchange set-up, plus any hardware or site visits you request form us. However data usage is calculated in months that run from the anniversary of the day of the month you joined, or the day you subsequently changed the service type or speed.
  • The composite plan for light users is $34.95 if using less than 100MB downloaded. If you go over data is charged at 20c/MB. However if you go wild or your computer has a virus and consumes vast amounts of data, this it then capped at $20 of excess, so you cant get a bill for hundreds of dollars of data. (I.E. max total price for a month is $54.95) If you then go beyond 2000MB of data usage during the month, subsequent data is sent to you at a reduced throughput until month end (Shaped).
  • The OffPeak/OnPeak services have a peak period from midday to midnight (12:00:00 to 23:59:59) and an off peak period from midnight to midday (00:00:00 to 11:59:59) Times are based on your local time zone, including daylight savings.
  • ADSL is not a portable service, it is linked to a physical copper phone wire and its associated phone number. If you move premises your broadband account needs to be terminated. You then purchase a new broadband service for the new phone line. Fees apply for the change over, plus the six month early closure term starts again. However you can retain your email address and your account history.
  • If your phone carrier disconnects your phone for late payment, or other reasons, or you cancel your phone service with your phone carrier, or you keep the same phone number but change phone providers or move house, then Telstra will usually physically disconnect the broadband wiring at their exchange within 5 days. If this happens it is classed as you terminating your broadband contract as there is no valid phone number for service to be provided. When you get your phone line reinstated, the broadband is not reinstated. To get broadband reconnected the full broadband setup fee is applicable $119 (This gets paid to Telstra for set-up at the exchange)  If the disconnection is within six months of broadband connection the $77 early closure  is also payable and due. Note also that although the service is closed you will continue to be charged ADSL monthly fees until you notify us of the termination, and we have notified our ADSL wholesaler. (Your phone carrier will normally charge you for the phone line while it is off as well). Therefore if moving house and/or changing phone number or phone provider, it is best to talk to us first to establish the best way to minimise broadband reconnection charges. (In many circumstances where we have been able to notify the carrier in advance of a change there is no cost)
  • If your broadband copper phone line remains the same, but you are changing the phone number, a request to Telstra to have the broadband linked to the new number must be made well in advance, or broadband would terminate (as in the above point.)
  • When you are making other changes to your phone service you should let your telephone carrier know that you have ADSL on the line and that you do not want them to make any changes that will cause it to stop. If your carrier does do something that terminates the ADSL there is usually a 4 day window for you to let us know and us to let Telstra know, so that Telstra does not disconnect the ADSL
  • In summary for any changes to your phone line or phone carrier check with us first to see if we can aid in keeping the ADSL connection going throughout the change.
  • Invoicing is monthly in advance by email. Invoices are also statements. A positive balance means your account is in credit, a negative balance means you owe money. Receipts are also sent by email. 
  • You can specify any email address for us to use for invoices and correspondence.
  • Temporary account blocking normally occurs 10 days after invoice, so you have around 5 days to pay plus 5 days for it to get to us and be applied to your account. 
  • Our accounts system also accepts advance over-payment. It then automatically applies appropriate portions of these to each new invoice until used up.
  • Unused MB do not carry forward month to month
  • If you have set your account payment method for automatic credit card processing, then other services you take from us (once-off, or recurring) and any additional MB will be processed the same way. Our system will send email statements in advance, and then email receipts after successful credit card processing.
  • If you breach our acceptable usage policy your email and possibly your internet connection will be terminated without notice.
  • Any variation to our prices, up or down, will be notified by email in advance. All announcements are emailed to the same email address we email your statements to.
  • Even though our system is reliable and robust we do not provide guarantee of data backup for any data you decide to keep on our servers. You must keep your own backups. Also we recommend that you transfer your incoming emails from our mail servers to your own computers frequently.
  • Late payments may incur interest penalties at 2% per month.
  • Bounced cheques and failed credit cards may result in Easynet invoicing you $20 minimum for contacting you, manually reprocessing payment, and writing the original payment back out of our on-line accounts, plus any penalty fees charged to us by the banking institutions involved.
  • Broadband can only be purchased by the owner of the actual phone number, and the actual street address as indicated on your phone statements, must be used in the application
  • Broadband does not work at all locations, but it is often possible to get Telstra to alter the phone lines in your street so it will. We will give you guidance in this. If you are getting a new phone line put in, specify you require it to work for broadband at time of order, so that Telstra allocate you one of the wires in your street that is broadband capable, rather than one that is not.
  • Domestic Broadband does not have guaranteed throughput, delay or packet loss end to end.
  • Should you wish to terminate your service, you only need to notify us at least 18 days prior to the end of your last month of service. Pro-rata closure periods are not possible. The early termination fee will also apply if the current plan has not been at the location for at least six months.

Planning information and hidden costs of broadband
that many ISPs do not warn you about:

Introduction:

If you are thinking of going broadband you really need to know what you are getting into, and the sales hype of many ISPs does not explain the 'got-yas' of broadband until after you have contracted for it. "There is nothing worse than responding to a free set-up promotion only to find the true total cost to get everything working the way YOU want runs to $1000"

Experienced Internet users will consider the following all obvious, but newer users may not. 
At Easynet we do not like our customers to get surprises regarding their Internet services, be it price, performance or support. Here is the low down on ADSL Broadband both good and bad:

Benefits:

  • The Internet is available the whole time your computer is turned on, and you don't have to wait for it to dial and log in. (There are no hourly-based charges; you can access the net 24 hours per day)
  • There are no telephone call charges at all for connecting to the net. (If you previously made say 60 Internet phone calls/month and thus paid around $20/month on your phone bill for the Internet phone calls, the phone bill from your telephone company would drop by this amount) To work out how much the internet is costing you with dial up, add the internet related phone costs to your monthly dial in plan costs.
  • All speeds of broadband are much faster than dial-up connection.
  • If you are installing broadband to a single computer, the installation and configuration is not much more complex than setting up dial-up so most computer literate users can have a go at it without needing to pay an installer.
  • Faster response during on-line interactive games against other humans. (They probably have broadband too)

The downsides:

  • Your Internet connection is there all the time making it easier for hackers and direct-entry-viruses to access your computer. If you want to avoid time consuming computer rebuilds and loss of data, with dial up it was essential to have virus protection. With broadband it is additionally essential to have a firewall. (Fro most people this is software in their computer. However hardware firewall is better than a software firewall but has more cost)
  • Broadband ADSL does not work on every phone line. It only works if your phone wire runs less than 3km or so to your local phone exchange, and if the exchange has spare broadband connection points, and if your phone wires to the exchange are not shared with other phone customers in your area due to shortage of spare wires. For ordinary telephone you would not even be aware your street was sharing wires - called 'pair gain.' (We can test your phone line - free)
  • If you have a back to base alarm system or other signaling device on your phone line, you may have to pay contractors to come in, alter the alarm and phone wiring and add suitable filters so that both the alarm and the broadband will work. (Check with teh alaor company)
  • Older computers may need to be upgraded to get suitable high-speed ports on them (USB and/or Ethernet)
  • Depending on how your phone line outlets are arranged in your premises, there may be additional costs to add multiple line filters or to get an electrician to alter the phone wiring.
  • Unlike USA, in Australia all ISPs pay for all data you download. With the higher speeds of broadband there is potential to download a lot of data, so Australian ISPs either have to price their broadband plans to cover the increased average data use or slow your broadband down either all the time, parts of each day, or the remainder of each month after a data threshold is reached so you cannot use too much data. (We give you full speed all the time unless you hit your monthly limit)
  • Usually when you go to broadband you loose your current email address and have to tell all your contacts a different number. (With Easynet you can keep your current @easy.com.au email address)
  • To set-up broadband each ISP has to pay Telstra for altering wiring at your local exchange, and you need to purchase a modem. These may be as a bundled set up charge or a reduced set up charge, with the actual set-up cost spread over a 2-year contract with severe get out penalties. (Some ISPs even retain ownership of the ADSL modem thus making it harder for you to change ISPs) Broadband continues to drop in price, so it is unwise to be locked into today's prices for a long period. (We do not lock you in to 12 month or 2 year contracts)

Other issues:

Most home users go broadband at a time when their Internet usage is increasing and they have multiple computers and printers in the house. With dial-up, Easynet lets you dial in separately from each computer at the same time so they do not need to be networked together. An ADSL connection terminates to a single ADSL modem in your premises. (The Internet connection is at the back of the modem, not at each phone wall socket). Therefore to connect multiple computers to the net via broadband, the computers need to be networked together. If your computers are not currently networked there are costs associated with this task (Operating system and computer hardware upgrades, networking hardware and cables.) Unless you are experienced at this, there is also the cost to pay for someone to configure your network for you. You can control which parts of each computer can be seen by each other computer and from the net. The good news is that once computers are networked you can do more things such as doing quick data back-ups computer to computer. If set up, you can access all your printers from all computers, simplifying colour vs. black & white, print quality, and out of ink choices.

Most home users with multiple computers have them in different rooms, and network cables are costly to have an electrician retrofit into walls. Therefore once users decide to network, they usually opt for an in-premises wireless LAN network, which has a hardware cost, but still less than getting an electrician in. Again it is wise to have professional installation to secure the wireless network so your neighbours cannot tap into it with their wireless hardware and access your computers or use the net via your connection. If you have sensitive business data on your computers this is even more important.

(Easynet can provide all these networking and integration services, if you need them)

There are different grades of broadband modem to suit different single computer vs. networking situations. You should plan for the future when deciding on the grade of modems, firewalls and/or routers for initial purchase.

Click here to 'Easynet Home' for full contents Copyright 1997 Easynet Pty Ltd