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Easynet domestic broadband good news:
- Set-up costs are on special. (Easynet setup fee
special at $0, plus Telstra fee to rewire your phone line for
ADSL at the local exchange $119 or if changing
an existing broadband connection over to Easynet as the provider, then in most cases
the set-up fee is reduced to $66
- Plus if you don't already have them, we have very low prices on Broadband modems, phone
line filters and home/office networking hardware. We can
also quote competitive prices to do additional work at your
premises, such as networking multiple computers, setting up
firewalls and virus protection etc.
Click here
for examples.
- Our broadband is available Australia-wide, wherever
broadband works.
- There is No contract period, just pay monthly in
advance. (Note if you
terminate within six months of connection $77 is payable as
the cost of initial set-up is subsidised) The month already
invoiced and running at the time you request service
closure, must be paid for. There are no other termination fees, penalties, or
additional months of connection to pay for). (You are
not stuck in the two year contract that most
ISPs impose!)
- All services include a whopping 25MB of personal storage
on our servers free, for web pages, uncollected email, web mail,
and anything else you want to store.
- If you are an existing Easynet customer you keep your
current dial-up email address.
- Your user@easy.com.au email address is easy for friends to remember and can be
accessed using email programs (eg Outlook Express)
and/or via web-mail from anywhere in the world.
- If you need to change plans, at the same link speed, the
processing cost is $33
- If to need to change speed and plan at the same time the
cost is $88
- Flexible monthly payment options include: Direct deposit (cash or bank
transfer), cheques, money orders, or automatic or manual
processing of Bankcard, Visa, MasterCard, Diners, and AMEX.
All payment methods are equal - there are no additional processing fees
for any of them! Each month is invoiced monthly in advance.
- If you choose a usage based plan then you are
charged excess only for what you have actually used. (The
excess is not rounded upward in blocks)
- Child accounts are economical subsidiary accounts, billed
to your main account, to provide extra mail boxes, web
storage space, web sites for multiple domains, etc. They
operate through the same broadband connection.
- There are no session time-outs. Stay on
as long as you like.
- In the members area of our web site www.easy.com.au you can review all your invoices and
payments, change credit card details, passwords etc, all on
secure encrypted web pages.
- You can also review your MB usage and other ADSL information on line as well
at
http://myaccount.easy.net.au
- Easynet offers the highest grade of technical support.
Most of our phone staff, personal trainers and staff sent to
sites, are graduate electronic engineers or computer
scientists and are good problem solvers. Support is
available 24hrs a day (via pager out of hours)
- Our @easy.com.au email boxes include commercial grade junk
mail detection and removal FREE (Worth $150/month/mailbox).
This removes over 95% of all junk mail you would otherwise
receive. You can of course add additional spam removal
software and rules in your own computer if you wish.
(Virus removal is your responsibility)
- You can associate domains with your account. (Domain
purchase and hosting is low cost)
- You can optionally order static IPs if you are running
servers and require them .
Additional Terms:
- Who to call with problems
- If having problems with your normal phone service contact
your telephone carrier (be sure to tell them Broadband is
connected, so they don't accidentally disconnect it).
- If your normal phone is OK but broadband is faulty or
intermittent, contact us (Easynet) first and we will
investigate. For broadband, if you contact your
telephone company first, without us instructing you to do
so, your telephone company will charge us a $100 fee to pass
the enquiry back to us. We then have to pass on this fee to
you, on top of any charges for working on your problem.
- With a usage based plans if you go beyond the included
data limit, you are charged at 15c/MB for the excess.
- For peace of mind we recommend shaped plans, which have
no excess data fees and have
unlimited data. However for data
beyond the included amount, throughput may be slowed to
64/64KB. For OnPeak/OffPeak plans the data limits for
each half of the day are calculated separately, and only the
one(s) you are over limit in are slowed.
- Your invoices are in calendar months, in advance. The
first month invoice is reduced to the pro-rata portion of
month remaining, rather than invoicing the full month. Your
initial invoices will be a part month for connection, plus
the Telsta exchange set-up, plus any hardware or site visits
you request form us. However data
usage is calculated in months that run from the anniversary
of the day of the month you
joined, or the day you subsequently changed the service type or speed.
- The composite plan for light users is $34.95 if using less
than 100MB downloaded. If you go over data is charged at
20c/MB. However if you go wild or your computer has a virus
and consumes vast amounts of data, this it then capped at
$20 of excess, so you cant get a bill for hundreds of
dollars of data. (I.E. max total price for a month is
$54.95) If you then go beyond 2000MB of data usage during
the month, subsequent data is sent to you at a reduced
throughput until month end (Shaped).
- The OffPeak/OnPeak services have a peak period from
midday to midnight (12:00:00 to 23:59:59) and an off peak
period from midnight to midday (00:00:00 to 11:59:59) Times
are based on your local time zone, including daylight
savings.
- ADSL is not a portable service, it is linked to a physical
copper phone wire and its associated phone number. If you move premises your broadband account
needs to be terminated. You then purchase a new broadband
service for the new phone line. Fees apply
for the change over, plus the six month early closure term starts again.
However you can retain your email address and your account
history.
- If your phone carrier disconnects your phone for late
payment, or other reasons, or you cancel your phone service
with your phone carrier, or you keep the same phone number
but change phone providers or move house, then Telstra will usually
physically disconnect the broadband wiring at their exchange
within 5 days. If this happens it is classed as you
terminating your broadband contract as there is no valid
phone number for service to be provided. When you get your
phone line reinstated, the broadband is not
reinstated. To get broadband reconnected the full broadband
setup fee is applicable $119 (This gets paid to Telstra for
set-up at the exchange) If the disconnection is within
six months of broadband connection the $77 early closure
is also payable and due. Note also that although the service
is closed you will continue to be charged ADSL monthly
fees until you notify us of the termination, and we have
notified our ADSL wholesaler. (Your phone carrier will
normally charge you for the phone line while it is off as
well). Therefore if moving house and/or changing phone number
or phone provider, it is best to talk to
us first to establish the best way to minimise broadband
reconnection charges. (In many circumstances where we have
been able to notify the carrier in advance of a change there
is no cost)
- If your broadband copper phone line remains the same, but
you are changing the phone number, a request to Telstra to
have the broadband linked to the new number must be made
well in advance, or broadband would terminate (as in the
above point.)
- When you are making other changes to your phone service
you should let your telephone carrier know that you have
ADSL on the line and that you do not want them to make any
changes that will cause it to stop. If your carrier does do
something that terminates the ADSL there is usually a 4 day
window for you to let us know and us to let Telstra know, so
that Telstra does not disconnect the ADSL
- In summary for any changes to your phone line or phone
carrier check with us first to see if we can aid in keeping
the ADSL connection going throughout the change.
- Invoicing is monthly in advance by email. Invoices are
also statements. A positive balance means your account is in
credit, a negative balance means you owe money. Receipts are
also sent by email.
- You can specify any email address for us to use for invoices and correspondence.
- Temporary account blocking normally occurs 10 days after
invoice, so you have around 5 days to pay plus 5 days for it
to get to us and be applied to your account.
- Our accounts system also accepts advance over-payment. It
then automatically applies appropriate portions of these to each new invoice
until used up.
- Unused MB do not carry forward month to month
- If you have set your account payment method for automatic
credit card processing, then other services you take from us
(once-off, or recurring) and any additional MB will be processed the same way.
Our system will send email statements in advance, and then
email receipts after successful credit card processing.
- If you breach our
acceptable usage policy
your email and possibly your internet connection will be terminated without notice.
- Any variation to our prices, up or down, will be notified
by email in advance. All announcements are emailed to the
same email address we email your statements to.
- Even though our system is reliable and robust we do not
provide guarantee of data backup for any data you decide to keep on our
servers. You must keep your own backups. Also we recommend
that you transfer your
incoming emails from our mail servers to your own computers
frequently.
- Late payments may incur interest penalties at 2% per
month.
- Bounced cheques and failed credit cards may result in
Easynet invoicing you $20 minimum for contacting you,
manually reprocessing payment, and writing the original
payment back out of our on-line accounts, plus any penalty fees charged
to us by the banking
institutions involved.
- Broadband can only be purchased by the owner of the actual
phone number, and the actual street address as indicated on
your phone statements, must be used in the application
- Broadband does not work at all locations, but it is often
possible to get Telstra to alter the phone lines in your
street so it will.
We will give you guidance in this. If you are getting a new
phone line put in, specify you require it to work for
broadband at time of order, so that Telstra allocate you one
of the wires in your street that is broadband capable,
rather than one that is not.
- Domestic Broadband does not have guaranteed throughput,
delay or packet loss end to end.
- Should you wish to terminate your service, you only need to
notify us at least 18 days prior to the end of your last
month of service. Pro-rata closure periods are not possible.
The early termination fee will also apply if the current
plan has not been at the location for at least six
months.
Planning information and hidden
costs of broadband
that many ISPs do not warn you about:
Introduction:
If you are thinking of going broadband you really need to know what you are getting into, and the sales hype of many ISPs does not explain the 'got-yas' of broadband until after you have contracted for it. "There is nothing worse than responding to a free set-up promotion only to find the true total cost to get everything working the way YOU want runs to $1000"
Experienced Internet users will consider the following all obvious, but newer users may not.
At Easynet we do not like our customers to get surprises regarding their Internet services, be it price, performance or support. Here is the low down on ADSL Broadband both good and bad:
Benefits:
- The Internet is available the whole time your computer is turned on, and you don't have to wait for it to dial and log in. (There are no hourly-based charges; you can access the net 24 hours per day)
- There are no telephone call charges at all for connecting to the net. (If you previously made say 60 Internet phone calls/month and thus paid
around $20/month on your phone bill for the Internet phone calls, the phone bill from your telephone company would drop by this amount)
To work out how much the internet is costing you with dial
up, add
the internet related phone costs to your monthly dial in
plan costs.
- All speeds of broadband are much faster than dial-up
connection.
- If you are installing broadband to a single computer, the installation and configuration is not much more complex than setting up dial-up so most computer literate users can have a go at it without needing to pay an installer.
- Faster response during on-line interactive games against other humans. (They probably have broadband too)
The downsides:
- Your Internet connection is there all the time making it easier for hackers and direct-entry-viruses to access your computer. If you want to avoid time consuming computer rebuilds and loss of data, with dial up it was essential to have virus protection. With broadband it is additionally essential to have a firewall. (Fro
most people this is software in their computer. However hardware firewall is better than a software firewall but has more cost)
- Broadband ADSL does not work on every phone line. It only works if your phone wire runs less than 3km
or so to your local phone exchange, and if the exchange has spare broadband connection points, and if your phone wires to the exchange are not shared with other phone customers in your area due to shortage of spare wires. For ordinary telephone you would not even be aware your street was sharing wires - called 'pair gain.' (We can test your phone line
- free)
- If you have a back to base alarm system or other signaling
device on your phone line, you may have to pay contractors to come in, alter the alarm and phone wiring and add suitable filters so that both the alarm and the broadband will work.
(Check with teh alaor company)
- Older computers may need to be upgraded to get suitable high-speed ports on them (USB and/or Ethernet)
- Depending on how your phone line outlets are arranged in your premises, there may be additional costs to add multiple line filters or to get an electrician to alter the
phone wiring.
- Unlike USA, in Australia all ISPs pay for all data you download. With the higher speeds of
broadband there is potential to download a lot of data, so Australian ISPs either have to price their broadband plans to cover the increased average data use or slow
your broadband down either all the time, parts of each day, or the remainder of each month after a
data threshold is reached so you cannot use too much data.
(We give you full speed all the time unless you hit your
monthly limit)
- Usually when you go to broadband you loose your current email address and have to tell all your contacts a different number.
(With Easynet you can keep your current @easy.com.au email address)
- To set-up broadband each ISP has to pay Telstra for altering wiring at your local exchange, and you need to purchase a modem. These may be as a bundled set up charge or a reduced set up charge, with the actual set-up cost spread over a 2-year contract with severe get out penalties. (Some ISPs even retain ownership of the ADSL modem thus making it harder for you to change ISPs) Broadband continues to drop in price, so it is unwise to be locked into today's prices for a long period.
(We do not lock you in to 12 month or 2 year contracts)
Other issues:
Most home users go broadband at a time when their Internet usage is increasing and they have multiple computers and printers in the house. With dial-up, Easynet lets you dial in separately from each computer at the same time so they do not need to be networked together. An ADSL connection terminates to a single ADSL modem in your premises. (The Internet connection is at the back of the modem, not at each phone wall socket). Therefore to connect multiple computers to the net via broadband, the computers need to be networked together. If your computers are not currently networked there are costs associated with this task (Operating system and computer hardware upgrades, networking hardware and
cables.) Unless you are experienced at this, there is also the cost to pay for someone to configure your network for you. You can control which parts of each computer can be seen by each other computer and from the net. The good news is that once computers are networked you can do more things such as doing quick
data back-ups computer to computer. If set up, you can access all
your printers from all computers, simplifying colour vs. black & white, print quality, and out of ink choices.
Most home users with multiple computers have them in different rooms, and network cables are costly to have an electrician retrofit into walls. Therefore once users decide to network, they usually opt for an in-premises wireless LAN network, which has
a hardware cost, but still less than getting an electrician in. Again it is wise to have professional installation to secure the wireless network so your neighbours cannot tap into it with their wireless hardware and access your computers or use the net via your connection. If you have sensitive business data on your computers this is even more important.
(Easynet can provide all these networking and integration services,
if you need them)
There are different grades of broadband modem to suit different single computer vs. networking situations. You should plan for the future when deciding on the grade of modems,
firewalls and/or routers for initial purchase.
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