Easynet broadband - good news:

• Our broadband can be installed Australia-wide, wherever broadband works.
• There is No contract period, just pay monthly in advance. (Note if you terminate within six months of connection $80 is payable as the cost of initial set-up is subsidised) The month already invoiced and running  at the time you request service closure, must be paid for. There are no other termination fees, penalties, or additional months of connection to pay for. You are not stuck with the two year contract that many ISPs impose!
• All services include 25MB of personal storage on our servers free, for web pages, uncollected email, web mail, and anything else you want to store. 
• If you are an existing Easynet customer you keep your current dial-up email address.
• Your user@easy.com.au email address is easy for friends to remember and can be accessed using email programs (eg Outlook Express) and/or via web-mail from anywhere in the world.
• If you need to change plans, at the same link speed, the processing cost is $22
• If to need to change connection speed the cost is $35
• Flexible monthly payment options include: Direct deposit (cash or bank transfer), cheques, money orders, or automatic or manual processing of Bankcard, Visa, MasterCard, Diners, or AMEX. All payment methods are equal - there are no additional processing fees for any of them! Each month is invoiced monthly in advance.
• If you go over on data then you are charged excess only for what you have actually used. (The excess is not rounded upward in blocks) and only 2 cents per Mb
• Child accounts are economical subsidiary accounts, billed to your main account, to provide extra mail boxes, web storage space, web sites for multiple domains, etc. They operate through the same broadband connection.
• There are no session time-outs. Stay on as long as you like.
• In the members area of our web site www.easy.com.au you can review all your invoices and payments, change credit card details, passwords etc, all on secure encrypted web pages.
• Easynet offers the highest grade of technical support. Most of our phone staff, personal trainers and staff sent to sites, are graduate electronic engineers or computer scientists and are good problem solvers.
• Our @easy.com.au email boxes include commercial grade junk mail detection and removal FREE (Worth $150/month/mailbox). This removes over 95% of all junk mail you would otherwise receive. You can of course add additional spam removal software and rules in your own computer if you wish. (Virus removal is your responsibility, and is recommended)
• You can associate domains with your account. (Domain purchase and hosting is low cost - ask for a quote)
• You can optionally order static IPs if you are running services that need them (Firts IP is free).

Additional Information:

• Broadband can only be purchased by the owner of the actual phone number, so the actual street address as indicated on your phone statements, must be used in the application
• Who to call with problems
  - If having problems with your normal phone service contact your telephone carrier (be sure to tell them Broadband is connected, so they don't accidentally disconnect it during repairs).
  - If your normal phone is OK but broadband is faulty or intermittent, contact us (Easynet) and we will investigate. For broadband, if  you contact your telephone company first, without us instructing you to do so, your telephone company will charge us a $150 fee to pass the enquiry back to us. We then have to pass on this fee to you, on top of any other charges for working on your problem.
• Your invoices are in calendar months, in advance. The first month invoice is reduced to the pro-rata portion of month remaining, rather than invoicing the full month. Your initial invoices will be the exchange setup fee, plus a part month for being connection, plus any hardware or site visits you request from us. Note data usage is calculated in months that run from the anniversary of the day of the month you joined, or the day you subsequently changed the service type or speed.
• ADSL is not a portable service, it is linked to a physical copper phone wire and its associated phone number. If you move premises your broadband account needs to be terminated. You then purchase a new broadband service for the new phone line. Fees apply for the change over, plus the six month early closure counteer starts over. However you can retain your email address and your account history.
• If your phone carrier disconnects your phone for late payment, or other reasons, or you cancel your phone service with your phone carrier, or you keep the same phone number but change phone providers or move house, then Telstra will usually physically disconnect the broadband wiring at their exchange within 5 days. If this happens it is classed as you terminating your broadband contract as there is no valid phone number for service to be provided. When you get your phone line reinstated, the broadband is not reinstated. To get broadband reconnected the full broadband setup fee is applicable $110 (We pay this to Telstra for set-up at the exchange)  If the disconnection is within six months of broadband connection the $80 early closure  is also payable and due. Note also that although the service is closed you will continue to be charged ADSL monthly fees until you notify us of the termination, and we in turn have to notify our ADSL wholesaler. (Your phone carrier will normally charge you for the phone line while it is off as well). Therefore if moving house and/or changing phone number or phone provider, it is best to talk to us first to establish the best way to minimise broadband reconnection charges. (In many circumstances where we have been able to notify the carrier in advance of a change there is no cost)
• If your broadband copper phone line remains the same, but you are changing the phone number, a request to Telstra to have the broadband linked to the new number must be made well in advance, or broadband would terminate (as in the above point.)
• When you are making other changes to your phone service you should let your telephone carrier know that you have ADSL on the line and that you do not want them to make any changes that will cause it to stop. If your carrier does do something that terminates the ADSL there is usually a 4 day window for you to let us know and us to let Telstra know, so that Telstra does not disconnect the ADSL
• In summary for any changes to your phone line or phone carrier check with us first to see if we can aid in keeping the ADSL connection going throughout the change.
• Invoicing is monthly in advance by email. Invoices are also statements. A positive balance means your account is in credit, a negative balance means you owe money. Receipts are also sent by email. 
• You can specify any email address for us to use for invoices and correspondence.
• Temporary account blocking normally occurs 10 days after invoice, so you have around 5 days to pay plus 5 days for it to get to us and be applied to your account. 
• Our accounts system also accepts advance over-payment. It then automatically applies appropriate portions of this to each new invoice until used up.
• Unused MB do not carry forward month to month
• If you have set your account payment method for automatic credit card processing, then other services you take from us along with excess data will be automatically processed the same way. Our system will send email statements in advance, and then email receipts after successful credit card processing.
• If you breach our acceptable usage policy your email and possibly your internet connection will be terminated without notice.
• Any variation to our prices, up or down, will be notified by email in advance. All announcements are emailed to the same email address we email your statements to.
• Even though our system is reliable and robust we do not provide guarantee of data backup for any data you decide to keep on our servers. You must keep your own backups. Also we recommend that you transfer your incoming emails from our mail servers to your own computers frequently.
• Late payments may incur interest penalties at 2% per month.
• Bounced cheques and failed credit cards may result in Easynet invoicing you $20 minimum for contacting you, manually reprocessing payment, and writing the original payment back out of our on-line accounts, plus any penalty fees charged to us by the banking institutions involved.
• Broadband speed achieved is is limited by distance your phone line run is from your local telephone exchange. If you are too far out Broadband may not be available at all. In each exchange there are limited broadband connections. If none are currently available more are usually added down the track. Before we process your order we verify broadband is available. If you are getting a new phone line put in, specify you require it to work for broadband at time of order, so that Telstra allocate you one of the lines in your street that is broadband capable, rather than one that is not. Too many telephone units and/or back to base alarm systems can hinder broadband
• Domestic Broadband does not have guaranteed throughput, delay or packet loss end to end.
• Should you wish to terminate your service, you only need to notify us at least 18 days prior to the end of your last month of service. Pro-rata closure periods are not possible. The early termination fee will apply if the current plan has not been at the location for at least six months.