WebMail

If you are unable to use a conventional email program because you are away from your computer or it is broken, then it is possible to access your Easynet email from a web page using any computer. 

WebMail is typically used for the following:

- Checking emails while travelling, culling junk emails as you go, and sending replies to urgent emails. On return transferring the replies back to your inbox so that both incoming mail you wish to keep, plus messages you sent from WebMail are cleared out of WebMail and downloaded to your computer. This happens the first time you again use your conventional email program again. (Of course if you have a notebook computer, and internet access, while travelling, you do not need to use WebMail at all)

- Checking your home email account from work before subsequent download to your home computer; or visa versa

- Culling junk email, or large emails when your inbox on our server is over full and has stopped working (server inbox email, plus WebMail folders, plus WebMail trash, plus your web pages exceeds 25MB quota). (If conventional email programs cannot access an overfull inbox, WebMail may still give access and allow you to delete some email to get below quota. If way over-full and WebMail does not work either then call our help desk and get us to delete some of your junk emails to get you below quota) 

- Culling large emails without having to wait the full time for them to download with your conventional email program. (If you don't actually open a large email in WebMail, they don't have to download to the computer, just the title downloads)

Please ensure you have adequate training in how to use WebMail systems, otherwise they are a recipe for misplacing or loosing email. Also experiment with WebMail from home before you start travelling. 

Full understanding of WebMail is too complex to adequately explain in help web pages, but we have attempted to cover the common issues in this page. If you need more training you may wish to consider our personal trainers. Most of the training our customers contract us to provide is related to email.

We have some users who use WebMail as their primary access to email. This is not recommended as it would mean all your retained emails (received and sent) would be stored on our system, not on yours, and we make no guarantees about retaining or backing up your stored emails. We recommend that you use a conventional email program such as Outlook Express or Netscape Communicator, and only use WebMail for short periods, regularly transferring email stored in the WebMail folders to your own computer. (Of course in your own computer it is wise to back up all your emails, and your address book, or print out copies of all important ones)

Also WebMail is not as good at handling attachments as a conventional email program. Some cannot be viewed or sent.

WebMail Basics:

The link to get into WebMail is on the Easynet home page. You will need to enter your username and password to get in. 

The first time you use it you should set up your name that you want people to see when you send email form within WebMail. However you should not need to change any of the other settings in the options screen - I.E. do not turn on Spam filtering, as this is already done elsewhere in our server using a more powerful program.

Emails appear as a list,  in a similar way to your conventional email program. However to open them you need to click on their subject. Once open you can read, forward or reply as normal. 

WebMail does not have access to your address book from your normal email program on your computer, and we do not recommend using the address book in WebMail or you may get confused with some addresses stored in WebMail and some in your normal email program. While travelling keep the email addresses you may need to use in printed form.

Web mail accesses your inbox on our server and shows you any emails that have arrived for you but have not yet been collected by your normal email program. Once your normal email program collects mail from your inbox on our server and places it in the inbox in your computer, it deletes the copy from the inbox on our server, so it does not hit its maximum quota. If you had just collected mail with your normal email program, then went into WebMail, then WebMail would show an empty inbox on our server.

Many customers get confused when they travel and incorrectly expect that all the email in the inbox in their own computer will be in their inbox on our server and visible in WebMail.

If you need emails from your home computer while travelling and using WebMail then either print them and take them with you, or send them to yourself (doing a 'send only' not a 'send/receive). This will put them back to your inbox on our serve, where they will stay unless your normal email program collects them and clears the inbox. There is no backup of your inbox on our servers, and uncollected email is deleted from the inbox after three months. We do not back up our customers inboxes as vast amounts of mail is transitioning in and out of them all the time, making it a) impractical to effectively catch everything and b) would require thousands of GB of storage per day to retain.

WebMail has three main folders of its own Drafts, Sent Items and Trash and you can create more. These are backed up, but still no guarantees of data retention or recovery. For a fee you can get us to try to recover email you have lost or deleted from these folders.

If you are travelling for extended periods, then to move email from the inbox to one of the WebMail folders so it is not automatically deleted after three months. Place a tick in the square box next to the email in the list, or next to many emails at once, select which folder you want to move them to, then push the move button next to the folder selection.

Unless you change the options, WebMail sent message will automatically be stored to the WebMail Sent folder.

If you move emails to the WebMail trash folder, they stay there for seven days and then automatically delete. While there they still count as storage space, so if you are trashing them because your inbox is full you may need to, change views to the trash folder, select the trash, and empty it so it is gone immediately rather than in seven days.

Once you are back at your conventional computer, in WebMail go to all the folders where you have stored mail you want to keep on you home computer, (Usually the Sent folder) tick all those you wish to move to your computer's email, select the inbox and click move. Once all the mail you want is out of WebMail and listed in the inbox, get out of WebMail and use your normal email program to collect everything from the server inbox to your computers email program inbox. File to folders in your conventional email program as appropriate.

It is a good practice, if accessing your email using web mail while travelling, at the end of a session at a Cafe or someone else's computer, delete all 'off line content' in the browser, close the browser, and if possible reboot the computer and remove any password stores it has. This reduces the chance that the next user in the Cafe can log into your WebMail using the settings still stored from your session. If you are loosing emails and the above does not explain it, and you suspect someone may have collected it with WebMail or normal email program, using your username and password, we recommend you immediately change your password.